Refund policy

Returns

We have a 30-day return policy — you have 30 days after receiving your order to request a return. Return shipping is the customer's responsibility.

To be eligible for a return, the item must be unopened and in its original packaging, in the same condition you received it. You'll also need your order number or proof of purchase. Once a package has been opened we will not accept it back. This is a hygiene measure and it's standard for products of this kind.

Once an order has been confirmed delivered to the address you entered, we can't be responsible for packages lost or stolen. If this happens, contact the shipping agency or your local police to file a report.

How to start a return

Email us at cs@laundaire.store with your order number. If your return is accepted, we'll send instructions on where to send your package. Items sent back without requesting a return first will not be accepted. 

Damages and issues

Please inspect your order upon reception and contact us immediately with photos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we'll replace it or refund it in full — you won't need to send it back.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-returnable

Please note that the following items are not eligible for return: Opened items, clearance items, and gift cards.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 business days. Original shipping charges aren't refunded unless the items had damages or issues. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 21 business days have passed since we've approved your return, please contact us at cs@laundaire.store

Form of payment

Refunds will be issued in the original form of payment. If the original form of payment is unavailable, store credit may be issued at our discretion. We reserve the right to issue a store credit instead of a refund based on each individual customer scenario.

* LAUNDAIRE is operated by Spin Technologies Inc., Vancouver, BC. Questions about this policy: cs@laundaire.store